Terms & Conditions

Terms of Sale

1. General

1.1 “Seller” means [SANITARYWARE COMPANY]. “Buyer” means the person firm or company named in the order confirmation acting as principal and not agent.

“Goods” means the Goods specified or referred to in the Order Confirmation and references to the Goods shall where the context so admits include references to any part or single item or replacement.

“Site” means the place specified in the Order Confirmation to which the Goods are to be supplied under the contract.

“Order” mean an official purchase order sent to the Seller for the supply of Goods.

“Order Confirmation” means the order confirmation forwarded by Seller to Buyer.

“The Contract” means the agreement concluded between Seller and Buyer in accordance with and subject to these conditions.

1.2 These conditions shall be incorporated in and govern every offer acceptance and contact for the sale of Goods by the Seller and all other conditions warranties and representations whether made orally or in writing and whether express or implied are hereby excluded.

1.3 Subject to the provisions of clause 3.2 hereof all quotations of price submitted in writing by the Company may be considered firm for 30 days unless amended by the company in writing.

1.4 All Orders are accepted subjected to satisfactory references being supplied by the Buyer if required.

1.5 These conditions shall override any Conditions contained in any order submitted by any Buyer which shall be deemed to have been first refused by the Company before the offer of which these Conditions form part was made.

1.6 The Order shall be subject to the written Order Confirmation by Seller and no contract shall be concluded until such Order Confirmation is given or Buyer’s order has otherwise been accepted in writing by Seller.

1.7 Unless otherwise stated in writing by the Seller each order when accepted shall constitute a separate contract between Seller and Buyer.

1.8 This contract is subject and conditional upon the Company being able to obtain credit insurance for the Buyer for the total value of the order, failing which, the company reserves the right to rescind the contract.

1.9 No alteration variation or waiver to the Contract shall be valid unless agreed in writing by an authorised signatory of Seller.

2. Specifications

2.1 Seller reserves the right to make a reasonable charge for all additional work of any kind undertaken at the request of Buyer and the price for which has not been expressly agreed between the parties or contained in the Order Confirmation.

3. Price

3.1 The price for the Goods shall be specified or referred to in the Order Confirmation and unless otherwise stated the price shall be delivered Site UK mainland excluding Value Added Tax.

3.2 Notwithstanding anything herein to the contrary the price quoted or referred to in the Quotation may be varied by Seller after the Contract as a result of any increase between the date of the Order Confirmation and delivery where such increase is due to a change in market conditions beyond the reasonable control of Seller. The Term “Market conditions” shall include (but not be limited to) increases in the cost or changes in any relevant exchange rate transport or handling charges the imposition of or amendment in any statute order regulation or by law in respect of any duty tax imposed or the imposition or change in any export or import regulations or requirements.

4. Payment

4.1 Unless otherwise agreed in writing between Seller and Buyer payment shall be made in all respects in accordance with the terms of the Contact.

4.2 Payment for the Goods shall be made in full (including VAT) by Buyer to Seller at or within 30 days following the date of invoice, which may be submitted on or at any time after the buyer has confirmed order can commence or at or any time after delivery. The Buyer shall make all payments due under the Contract without any deduction by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.

4.3 The whole of the price shall not be treated as paid until any cheque or other instrument of payment for the whole amount thereof given by or on behalf of the customer has been met on presentation or otherwise honoured in accordance with its terms.

4.4 If the Buyer fails to pay to the Seller any amount on the due date:

4.4.1 The Seller shall have the right to cancel any contract made with the Buyer and/to suspend or continue delivery of goods and materials at the Seller’s options without prejudice to the Seller’s right to recover damages for any loss sustained by it.

4.4.2 The outstanding sum shall carry interest at the rate of 2% per month.

4.4.3 The whole of the balance of the price then outstanding shall become due and payable forthwith.

4.4.4 The Seller reserves the right to make a storage charge at its rates current from time to time, in addition to all other rights which it may have in respect of the default in payment.

4.4.5 The Seller may repossess any goods in respect of which payment is overdue and thereafter resell the same, and for this purpose the Buyer hereby grants an irrevocable right and license to the Seller and its servants and agents to enter upon all or any of its premises with or without vehicles during the normal business hours; this right shall continue to subsist notwithstanding the termination of the contract for any reason and is without prejudice to any other rights of Seller.

4.4.6 The Seller may without prejudice to any of its other rights stop any goods in transit.

4.4.7 The Seller shall have general lien on all goods and property belonging to the Buyer and such lien shall be exercisable in respect of all sums lawfully due from the custom to the Seller, the Seller shall be entitled on the expiration of fourteen days’ notice to dispose of such goods or property in such manner and at such price as it thinks fit and to apply the proceeds toward such debt.

5. Inspection and Storage of Goods

5.1 Goods should be inspected upon receipt and any claim or damage or shortage in respect of the consignment will only be entertained if made to Seller within 48 hours of delivery and confirmed in writing within 7 days of delivery. Sellers’ liability for defective Goods will be limited to replace such defective goods pursuant to clause 8.5 hereof and no claims shall be considered for labour or other charges in connection with installation or removal. Returned Goods will not be accepted unless prior agreement with Seller. Any goods returned to Seller for credit because of Buyers error including return of duplicate orders will only be credited at actual resale value obtained by Seller.

5.2 The Goods shall at all times be kept by Buyer in accordance with Seller’s specifications and Seller’s Warranty as to condition of the Goods shall not apply if and to the extent that Buyer fails to comply with this condition.

5.3 Seller shall have no liability to Buyer in respect of:

5.3.1 Any use by Buyer or third party of the Goods in combination with anything not so supplied under the Contract or

5.3.2 Any modification, alteration or adjustment carried out by Buyer or any third party to the Goods or

5.3.3 Any use which results from Seller’s compliance with any design specification or idea provided by Buyer or any third party on its behalf.

6. Delivery

6.1 All delivery, other dates and periods quoted by Seller are reasonable estimates only and accordingly Seller shall not be liable for any loss or damage (including any consequential loss or damage) resulting from any failure to deliver on any particular date or dates. Dates given for delivery are not of the essence.

6.2 All delivery dates and period quoted for delivery shall commence on the date of Sellers Order Confirmation or (if later) when Seller receives from Buyer any further information which it may require to proceed with the performance of the Contract or (if later) upon receipt of any payments to be made by Buyer prior to schedule or timetable (if any) specified or referred to in the Order Confirmation and to give all necessary instructions for delivery accordingly.

6.3 Delivery shall be to Site UK mainland and for the purpose of delivery the International Commercial Terms (“INCO Terms”) shall apply except to the extent that they are inconsistent with the provisions hereof.

6.4 If the Buyer refuses or fails to take on delivery of Goods tendered in accordance with the contract the Company shall be entitled to immediate payment in full for the Goods so tendered and to store the same at the risk of the Buyer. The Buyer shall in addition to the purchase price pay all costs of such storage and any additional costs incurred as a result of such refusal or failure. The Seller shall be entitled after the expiration of three months from the date upon which the price became payable to dispose of the Goods in such manner as the Seller may determine.

6.5 There is a variable delivery charge for any orders where goods total less than £250.

7. Passing of Property

7.1 The risk in the Goods shall pass on delivery to Buyer but the property in the Goods shall not pass to the Buyer until all sums due and payable by Buyer to Seller in respect thereof and in respect of all other goods agreed to be sold by the Seller to the Buyer for which payment is then due shall have been paid. Until such time:

7.1.1 Buyer shall be in possession of the Goods as bailee and fiduciary agent for Seller and if so required shall store the Goods separately from those of the Buyer’s own Goods and in such a fashion as to be readily identifiable by Seller.

7.1.2 Buyer is hereby licensed to resell the Goods but such right may be revoked if Buyer fails to make any payments when due and in the event of such revocation Seller shall be entitled to demand payment which is due and without prejudice to such right to recover or resell the Goods or any of them and may enter upon Buyers premises by its servants or agents for that purpose.

7.1.3 Buyer shall hold proceeds with its own monies or in any Bank Account with other monies but shall ensure that all such proceeds of sale are separate and identifiable. Moreover Buyer shall immediately on receipt of the proceeds of sale remit to Seller the full price including VAT of the Goods as supplied to Buyer.

7.1.4 If Buyer shall not receive the proceeds of any such sales on the due date it shall within seven days notify Seller and if called upon to assign to Seller any claim of any nature whatsoever against the person or persons to whom it has supplied the Goods.

7.1.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.

8. Warranty

8.1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and for such period as shall be notified by the Seller to the Buyer on its production information.

8.2 The above warranty is given by the Seller subject to following conditions:

8.2.1 The Seller shall be under no liability to respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer.

8.2.2 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval;

8.2.3 The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;

8.2.4 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefits of any such warranty or guarantee as is given by the manufacturer to the Seller.

8.3 Subject as expressly provided in these conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.4 Where the buyer deals as a consumer (within the meaning of the Unfair Contract Terms Act 1977), the statutory rights of the Buyer are not affected by the Conditions.

8.5 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meets specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

8.6 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty condition or other terms, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss or profit or otherwise), cost, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use of resale by the Buyer, except as expressly provided in these conditions.

8.7 The Buyer assumes all risk of loss arising from improperly applying non-defective Goods.

8.8 Subject to these conditions, the Seller's total liability to the Buyer under or connected with these conditions shall not exceed 125% of the price payable for the goods that are the subject of the claim, with an upper limit in any event of £2 million for any one event or series of connected events. These limits are based on the Seller's insurance cover and ability to compensate. The limits may be increased on request but shall be subject to the Seller obtaining suitable cover and may require an adjustment to the price payable for the Goods to reflect any increased premiums. The Seller shall not be liable to the Buyer for any indirect or consequential loss, any loss of profit, any loss of business, any loss of revenue or any depletion of goodwill.

8.9 Warranty is only valid if the project is paid for in full.

9. Tolerances

9.1 The description of the Goods shall be as set out in the Seller's quotation, if any. All drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained on the Seller's website or in the Seller's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods supplied in them. They will not form part of the Contract.

9.2 Unless otherwise agreed by the Seller in writing, if the Seller delivers to the Buyer Goods which have dimensions within 5mm of the dimensions agreed by the Seller for the Goods, the Buyer shall not be entitled to object or to reject the Goods or any of them.

9.5 The Buyer acknowledges that the Goods are intended for use in a temperate climate only, unless the Seller has otherwise agreed in writing.

9.6 The Buyer shall indemnify and keep indemnified the Seller against all liabilities, claims, costs, damages and expenses (including but not limited to legal costs and expenses) incurred or sustained by the Seller as a result of the Seller supplying Goods to the Buyer to the extent that such liabilities, claims, costs, damages and expenses arise as a result of the Buyer supplying Goods in accordance with any specification supplied to the Seller by the Buyer.

10. Intellectual Property

10.1 All intellectual property rights in the Goods shall remain the exclusive property of the Seller or its licensors, unless otherwise agreed in writing by the Seller. Subject to the Buyer paying all monies due to the Seller under the terms of the Contract and any other contract between the Seller and the Buyer, the Seller hereby grants to the Buyer a non-exclusive, royalty free, non-transferable license of such intellectual property rights for the purpose of utilising the Goods in its normal course of business.

11. Force Majeure

11.1 Seller shall not be liable to Buyer under these conditions or otherwise to the extent that the fulfilment of its obligation hereunder has been prevented hindered delayed or otherwise prejudiced by an act event occurrence or circumstance or force majeure as hereafter defined. For the purpose of this condition “Force majeure” shall mean any act, event, occurrence or circumstance beyond the reasonable control of the Seller and shall include (without restricting the generality of the foregoing) war (whether declared or not): rebellion; riot; insurrection; national or international emergency; civil commotions; fire; flooding; explosion; breakdown of machinery or equipment; labour disturbances; strikes; lock outs or other exchange; the introduction or enactment of legislation by governments restriction or prohibiting the manufacturing supply or sale of Goods similar to the Goods; restrictions or shortages of fuel power; equipment; material supplies or labour; destruction or loss or damage due to natural causes of any kind whatsoever. Seller shall be entitled upon any such act, event occurrence or circumstances to rescind the Contract and all its obligations towards Buyer there under and Buyer shall not be entitled to receive any compensation payment or damage as a result thereof. The provisions of this shall also apply to any plant components, part materials or other items delayed or not delivered by any supplier to the Seller or any sub-contractor for Seller if the delay or no delivery has been caused by any of the for mentioned act, events, occurrences or circumstances.

11.2 Where the act event occurrence or circumstances of force majeure referred to above continues for a period of six months then subject to the payments to Seller by Buyer of an amount equal to the costs incurred by Seller in complying with its obligations under the Contract Buyer shall be entitled to rescind the Contract.

12. Confidentiality

12.1 Buyer acknowledges the intellectual property rights of Seller in the processes employed by Seller in producing the Goods and all information received or acquired by Buyer at any time whether before during or after performance of the Contract shall be treated by Buyer in confidence and shall not be used or disclosed by Buyer to any third party without the prior written consent of Seller.

12.2 Buyer shall indemnify Seller in full against all or any losses, damages, costs charges and expenses suffered or incurred by Seller as result of any breach of confidentiality or other infringement of the intellectual Property Rights of Seller by Buyer howsoever occasioned.

13. Waiver

13.1 No forbearance or indulgence shown or granted by Seller or Buyer in any regard whatsoever shall constitute a waiver of any covenant or condition to be performed by Buyer or in any way affect, diminish, restrict or prejudice the rights, and powers of Seller hereunder.

13.2 All rights given to Seller under these conditions shall be independent and not mutually exclusive except to the extent that they have been expressly excluded.

14. Headings

14.1 The headings included in these conditions are for ease of reference only and shall not be deemed to form part or otherwise be used to interpret these conditions.

15. Law and Jurisdiction

15.1 The validity construction and performance of the Contract and these conditions shall be governed by the Laws of England and each of the parties hereby agrees to submit to the jurisdiction of the English Courts.

16. Language

16.1 Where these Conditions are translated into another language then in the event of any dispute or conflict as to their meaning or interpretation for the English version shall prevail.

17. Cancellation / Amendments to Order

17.1 The Buyer must inform the Seller in writing at least 48 hours prior to delivery of any goods they wish to cancel.

17.2 Orders accepted by the Seller can be cancelled only with the written consent of the Seller, such consent and charges are to be at the Seller’s absolute discretion.

17.3 Such charges will include but will not be restricted to the following:-

(i) In respect of orders cancelled for standard goods, the seller reserves the right to make a 25% charge on the total value of the order. (ii) Non-standard items cannot be cancelled. (iii) In respect of the above clauses (i) and (ii) as set out in 17.2 all charges are at the Sellers absolute discretion.

18. Return of Goods

18.1 No Return of goods will be accepted by the Seller without prior written authorisation from the Seller to the Buyer.

18.2 In the event the Buyer returns any goods which are not defective, such goods will be accepted by the Seller only if they are returned to the Seller in an undamaged resalable condition, this requires that the goods are unused and within their original undamaged packaging.

(i) Goods will be inspected by the Seller upon return. (ii) Goods must be returned to the Seller within 15 working days following the date on which the goods were delivered to the customer. (iii) The Buyer must return (at its cost) or make available for collection by the Seller all of the goods authorised to be returned. Where the goods are to be collected by the Seller the cost of the collection is to be charged to the Buyer.

18.4 In relation to any returns made:

(i) Under condition 18.2 for any standard goods returned the Seller will charge a 25% restocking fee and any collection charges. (ii) Non-standard goods are non-returnable. (iii) In respect of the above clauses (i) and (ii) as set out in 18.4 all charges are at the Sellers absolute discretion.

18.5 The Seller shall be under no obligation to accept the return of or provide a refund in respect of any non-standard goods except insofar as such goods are defective in which case condition 8 shall apply.

Terms of Use

Important legal notice Attention: This legal notice applies to the entire contents of the Website under the domain name and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by The Sanitaryware Company (Company).

1. Introduction

1.1 You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

1.2 By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check the Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.

2. Licence

2.1 You are permitted to print and download extracts from the Website [for your own use] on the following basis: (a) no documents or related graphics on the Website are modified in any way; (b) no graphics on the Website are used separately from the corresponding text; and (c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

2.3 Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. Service access

3.1 While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

3.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

4. Visitor material and conduct

4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from the Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or (b) for which you have not obtained all necessary licences and/or approvals; or (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.

5. Links to and from other websites

5.1 Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

5.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the The Sanitaryware Company logo; (b) you do not create a frame or any other browser or border environment around the Website; (c) you do not in any way imply that the Company is endorsing any products or services other than its own; (d) you do not misrepresent your relationship with the Company nor present any other false information about the Company; (e) you do not otherwise use any The Sanitaryware Company trade marks displayed on the Website without express written permission from the Company; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.3 The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

5.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of clause 5.2.

6. Registration

6.1 Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.

6.2 Responsibility for the security of any passwords issued rests with you.

7. Disclaimer

7.1 While the Company endeavours to ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material.

7.2 The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website.

8. Liability

8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

8.2 Nothing in this legal notice shall exclude or limit the Company's liability for: (a) death or personal injury caused by negligence [(as such term is defined by the Unfair Contract Terms Act 1977; or (b) fraud; or (c) misrepresentation as to a fundamental matter; or (d) any liability which cannot be excluded or limited under applicable law.

8.3 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9. Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Privacy Policy

Our contact details. Address: Alderflat Drive, Newstead Industrial Estate, Trentham, ST4 8HX E-mail:

The type of personal information we collect

We currently collect and process the following information:

• Contact name and contact details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Visits and use of the Company websites

• Use of social media

• Use of Google Analytics

• Attendees of corporate CPD’s and webinars hosted by The Sanitaryware Company Limited

• Requests for information about products and services offered by The Sanitaryware Company Limited and/or quotes

• Employment enquiries

• Information to facilitate the completion of an order

We use the information that you have given us:

• For Marketing purposes

• For us to review and reply to your enquiry

• To meet our statutory monitoring and reporting responsibilities

• To handle and communicate orders, billings and payment, delivery of products and services for employment reasons

We may share this information with Third Party Service Providers working on our behalf. We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to ourselves or you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party including for a merger, acquisition, or similar transaction or as part of any restructuring or reorganisation.

We may also further transfer data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or law enforcement. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent: You are able to remove your consent at any time. You can do this by contacting

• Contractual: Processing of personal data is necessary for the performance of a contract to which the individual is a party, or for The Sanitaryware Company Limited to take pre-contractual steps at the request of the individual.

• Legal Obligation: Processing of personal data is necessary for compliance with any legal obligation to which The Sanitaryware Company Limited is subject to.

How we store your personal information

Personal data provided via the Company’s portals is secured using Secure Socket Layer (SSL) server and is encrypted before being transmitted. Secure pages have a lock icon or key on the bottom of web browsers such as Microsoft Internet Explorer. Information supplied by you on these webpages is securely stored and can only be accessed for the purposes for which it was provided.

All IT systems are kept in a secure Data Centre environment with appropriate access control. Internal audits are carried out on a regular basis regarding access to the secure data.

We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. You must not share your password with anyone else. We restrict access to personal information within our company so that only employees with a genuine need can access it.

Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure it’s secure on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We will keep your personal information for as long as is needed to provide you with a service or conduct our business in accordance with our functions and our records management policy. Generally, information is kept for 7 years. We will then dispose of your information by running system routines, which will delete your records from our servers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website:

What are cookies?

Cookies are used to make your time spent on our website as efficient and informative as possible.

They are named after the IT term ‘magic cookies’ which itself is derived from a fortune cookie, with an embedded message. Another theory is that they are so-called after the fairy tale about Hansel and Gretel who marked their route through the forest with a trail cookie crumbs.

With your permission, we place a cookie on the hard drive of your computer when you visit our website. When you return to our site, we can remember your log in details and preferences (assuming you haven’t deleted your internet history) to make the website faster and easier to use.

We do not store personally identifiable information nor can we access any of your personal data stored on your computer.

To find out more about cookies, visit

How we use cookies

We use cookies to enable certain functions, to provide analytics, to store your preferences and manage your session with us. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. We do not require your consent to use these cookies. The website cannot function properly without them. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Statistic cookies help us to understand how you interact with our website by collecting and reporting information anonymously. Marketing cookies are used to track visitors across websites. They provide us with anonymised demographics and browsing activity information, and help us to tailor and measure the effectiveness of our website and our advertising on social media sites. 3rd Party cookies such as Google, YouTube or any platform, do not store any of your personal details. We do not have access or control over the cookies and technologies that our partners use.

How to control or delete cookies

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need to obtain your permission via the banner that appears when you first visit our webpages To opt-out, simply use the toggle buttons to specify the use of the optional cookies. Any selections you make will be automatically saved. If you have already opted-in and now wish to opt-out, please email

We have placed cookies on your device to help make this website better.